For anyone else interested in seeking a refund due to their fraud tactics, you can send an email to their sales department here:
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I am happy that there was no hassle with their sales team to get this handled and that a refund was issued vs. having to take things any further.
Sadly, I still won't recommend Grim Dawn as a game to anyone, or Crate Entertainment as a company to anyone. Given the drama with them between this issue as well as past things that lead them to banning me from their forums for laughable reasons, it's a game company that I just can't stand behind.
If you read this Crate / Crate Employee's, I suggest you realize that modding is a thing and is going to happen whether you want it to or not. Regardless if your game is in alpha testing or not, people are going to mod it. If you don't want things exposed/modded/exploited, don't put them in the game until it's ready. (ie. Achievements, DLC items, etc.) Simply put, modding on PC games is a huge thing. People are always going to be looking for ways to do things that the developers didn't expect, or didn't want to happen.
Punishing your player base for doing something is going to only make people hate you as a company. Was my ban justified? Not really since I didn't break any forum rule, I just pissed off a developer so he got butthurt and banned me. Do I care? Not really since I don't care for the game anyway. And an IP ban does nothing these days anyway. Either way, you should embrace your community that wants to mod the game. Don't want faulty bug reports? Design your bug report system to understand modded game files (MD5/Crc/SHA hash checks on files etc.) and prevent people from submitting reports on modified games. Banning people from your forum for modding the game is nothing short of asinine.